Shipping

Shipping Conditions

UK postal services are a bit variable on whether or not they will accept Airsoft Replicas – some, like Royal Mail, will only handle ‘small and medium’ packages and will scan and delay packages which ‘appear to be restricted items’.

In our experience, the most reliable method by far in the UK is Parcelforce48.

Here are the important bits of their terms:

Arms and Ammunition – low powered air weapons

Low-powered air weapons (air rifles, air guns and air pistols), together with lead pellets and other airgun and airsoft projectiles, can be sent but are subject to the following conditions:

  1. These items must be sent on an express48 service only
  2. These items must be sent via the Post Office only, and presented at the counter
  3. Enhanced compensation cover is not available

Batteries can also only be sent when:

  1. Undamaged
  2. Sent with an electronic device (IE: your AEG/NGRS/EVO) for LiPo or LiFe batteries
  3. Sent brand new and unopened in their original retail packaging for NiMh or NiCad batteries

In order to both ensure reliable tracking of your expensive AEG/GBB/EVO/NGRS/OMGWTFBBQ and save you some money, we will arrange postage both ways and add the fees to the invoice. Typically, the cost of delivering an airsoft replica and return delivery will cost between £20-30 depending on the size and weight of the package.

All you will need is packaging material, a tape measure, a printer and a scale.

Packaging Guidelines

  • You must package your replicas securely, DLCustoms will not be liable if your replica is damaged in transit because of poor packaging.
  • Ideally, you should use the original box the replica came in, but any strong cardboard box will do. Use one that is not too big or too small – you don’t want the barrel to be sticking out of the box and you also don’t want the replica to bounce around inside.
  • Once you have a good strong box of just the right size (phnarrr), make sure the items you are sending are padded securely in the box and cannot move around.
  • MAGAZINES MUST BE EMPTY AND WRAPPED IN BUBBLE WRAP INDIVIDUALLY
  • BATTERIES MUST BE DISCONNECTED AND WRAPPED IN BUBBLE WRAP INDIVIDUALLY
  • GAS MAGAZINES MUST BE EMPTY AND WRAPPED IN BUBBLE WRAP INDIVIDUALLY
  • Co2 canisters cannot be shipped, empty or otherwise
  • Once you have your box packed, use packaging tape to seal the edges. We recommend wrapping the box in black bin bags to keep it dry and to stop people from getting worried when you’re in the queue at the post office with a box that says “INSERT GUN NAME HERE” on the side of it.
  • If you are shipping LiPo or LiFe batteries with your AEG/EVO/NGRS, you must print out this label and stick it on the top of the box: LINK
  • Once you have printed out and stuck the postage label that we send you to the top of the box (we recommend clear packaging tape), pop into your local post office and send it, remembering to hold onto the Proof of Postage receipt they will give you.
  • You can send your replicas inside a hard gun case but we DO NOT recommend it. It will immediately void postal insurance and will likely result in your hard gun case getting damaged and possibly popping open and dropping your replica out and into the internal workings of a massive package sorting machine.
  • Likewise, NEVER send your replica in a soft gun bag. This will almost certainly result in a broken replica and a lot of tears, no matter how many rolls of bubble wrap you use. Needless to say, this will void all postal insurance.